1. NSHSS and the contract
1.1. The provider is ТОВАРИСТВО З ОБМЕЖЕНОЮ ВІДПОВІДАЛЬНІСТЮ «НАЦІОНАЛЬНА ШКОЛА СЛУЖБОВОГО СОБАКІВНИЦТВА», ЄДРПОУ code 32167398, a legal entity under Ukrainian law (hereinafter, NSHSS). Website: https://dogacademies.com. Enquiries, complaints and refunds: support@dogschool.od.ua. Telephone: +380 73 311 38 47.
1.2. This offer applies to all NSHSS courses and programmes, dog training sessions and digital content where a link to this offer is provided before ordering. The product’s contents and specific conditions are determined by its description and the agreed order. Purchases from another seller through an external link are governed by that seller’s conditions.
1.3. The Customer concludes the contract and pays for the product; the participant receives the education or service. Payment for another person must be identified in the order. A representative acts within their authority; a minor’s participation is agreed with their legal representative, taking account of programme requirements and the law. Describing a course as ‘professional’ does not itself deprive an individual of consumer rights: their application depends on the law and the purpose of the particular purchase.
1.4. NSHSS is the legal successor of ПП «НАЦІОНАЛЬНА ШКОЛА СЛУЖБОВОГО СОБАКІВНИЦТВА», code 32167398, following the conversion registered on 03.04.2026. Updating the legal form and this offer does not terminate previously incurred obligations.
2. Orders, information and acceptance
2.1. Before payment, the Customer receives the product’s name and contents; format and language; duration, start date or arrangements for agreeing it; timetable or arrangements for providing it; the scope of sessions, materials and support; technical requirements and digital product compatibility; access period; total price, currency, included taxes and mandatory charges; payment schedule; and rescheduling, withdrawal and refund rules. Extras not included in the price are purchased only with separate agreement.
2.2. Before payment, the Customer can check and correct their details and read and save the offer and order conditions. When paying through the website, they confirm acceptance and perform the indicated action carrying an obligation to pay. When ordering through a staff member, the conditions are provided beforehand in a form that can be saved; acceptance consists of express agreement and the payment required by the order. The contract is concluded when NSHSS receives that acceptance, unless another time is expressly agreed.
2.3. Confirmation of the order and contract is provided by electronic message or another means allowing the conditions to be stored and reproduced unchanged. It includes the ordered product, price, performance and payment deadlines, access conditions, the applicable version of this offer and enquiry procedures. A payment document is supplied in the cases and manner required by law.
2.4. Errors discovered after ordering can be reported to NSHSS. Corrections, product substitutions and additional payments require agreement between the parties. NSHSS does not retrospectively introduce conditions the Customer could not review.
3. Education, sessions and documents
3.1. The duration of each course is stated on the relevant course page on NSHSS’s website and recorded in the order conditions before payment. The completion date takes account of any agreed pause. Payment for a standalone video course does not automatically include live sessions, consultations, practical training or an examination.
3.2. Access is provided within the agreed period after the required payment. With staged payments, the corresponding paid stages are supplied. If access fails, the Customer reports the problem and NSHSS investigates and ensures performance of its obligations. Supplying digital materials does not mean future live sessions have been delivered or all contractual obligations completed.
3.3. Recordings of instructor programme lectures designated for recording remain accessible for six calendar months after the relevant session. Access periods for other materials and standalone video courses are stated on the relevant course page and in the order conditions before payment. Participants are informed beforehand about recording, its purpose and who can access it; advertising use of an image or statement requires an independent lawful basis.
The Customer is responsible for planning their use of the materials within the access period disclosed before payment. Once that period expires, NSHSS may end access; an extension requires a separate agreement. Failure to view available materials for reasons attributable to the Customer does not itself extend access or establish non-performance by NSHSS. Periods without promised access for reasons for which NSHSS is responsible are addressed under the rules on proper performance.
3.4. The format, location, number and duration of dog training sessions and cancellation/rescheduling rules are agreed beforehand. Missing a session actually delivered and available to the participant for reasons on their side does not itself prove non-performance; order conditions, supplied recordings and applicable law are considered.
3.5. Completion of the instructor training course and successful completion of the required theoretical and practical examinations entitle the participant to NSHSS’s internal diploma. A participant who completes the training but does not pass the examination receives a course completion certificate without a statement of successful assessment. Documents for other products are issued where their conditions provide for this.
3.6. An internal diploma, certificate and entry in the private NSHSS Register confirm only the training or assessment specified in them. They are not presented as a state diploma, professional licence, medical qualification or automatic permission to work in any country. Entitlement to perform regulated activities is determined by applicable legislation. A public Register profile is arranged separately and requires a proper basis for publishing data; declining publicity does not itself deprive a participant of a document confirming completed training.
4. Price, payment and pauses
4.1. The price, discount, currency and payment schedule are fixed before acceptance. A course may provide for monthly advance payments or payment for the entire programme. Website price changes apply to new orders and do not increase the agreed price of an existing contract. An indicative currency equivalent is not a promise of a bank exchange rate: the actual payment amount and currency are specified before payment.
4.2. Payment is made by the method and to the account specified in the order. A monthly schedule does not itself authorise automatic debits, credit or a subscription. Recurring debits require separate lawful agreement. NSHSS does not ask for a CVV/CVC, banking password or transaction verification code.
4.3. If an instalment is overdue, NSHSS may suspend unpaid stages and sends the Customer notice of the arrears, the deadline for payment and how to resume training. If the arrears remain unpaid after the reasonable period specified in the notice and at least ten calendar days have elapsed since the due date, NSHSS may terminate further performance under clauses 7.3 and 7.5. Settlement follows clause 6.11; prior payments are not automatically treated as a penalty.
4.4. For the instructor training course, the Customer retains the right to one pause of up to twelve calendar months upon a written request through NSHSS’s official channels. The parties record the date, completed stage, prepaid balance and resumption conditions. Training resumes from the interrupted stage in an agreed group. Expiry of the pause does not prove delivery of services not supplied: the parties agree continuation or termination and settlement. Pauses for other products apply where the order provides for them.
5. Changes to performance and quality
5.1. NSHSS ensures the promised scope and quality. Changing a teacher, technical platform or sequence of topics is permitted without reducing the agreed scope or quality, provided it does not change essential order conditions. Changes to principal format, duration, price or essential content require agreement. NSHSS reports rescheduling on its initiative as soon as the circumstances become known and offers further performance; statutory rights in cases of delay remain available.
5.2. Defects or lack of access can be reported to support@dogschool.od.ua. NSHSS investigates and applies statutory remedies: correction of defects, repeat performance, price reduction, withdrawal and refund, depending on the grounds and the choices the law gives the Customer. These claims are not limited by the 14-day guarantee. Silence after a session or receipt of a document is not a waiver of rights or unconditional acceptance of the entire course.
5.3. Digital content must meet its description, purpose, agreed technical characteristics and mandatory requirements, including necessary updates within the statutory limits. In cases of non-supply, the Customer may demand performance and then withdraw where the law permits; immediate withdrawal is possible if NSHSS clearly refuses supply or misses an agreed deadline of essential importance. In cases of non-conformity, bringing into conformity, price reduction or withdrawal are available on statutory grounds.
6. Withdrawal and refunds
6.1. The Customer may notify withdrawal, termination of training or a refund request at support@dogschool.od.ua or through the official written channel used to place the order. An unequivocal request and information enabling identification of the order are sufficient. No reason is required when exercising a right to withdraw without giving reasons. Missing details are clarified; a timely initial notice is not rejected solely for lack of an order number, reason or special form. Sending notice before the deadline is sufficient to meet it.
6.2. An additional 14-day guarantee applies to the instructor training course: withdrawal within the first fourteen calendar days from the official start of training results in a full refund of the first month’s payment, regardless of attendance or materials viewed. Advance payments for subsequent stages of that course are also refunded. Consequently, where the entire course is paid for at once, the full amount received for it is refunded. Where an individual later start is agreed, the period runs from that date. The guarantee applies to other programmes where expressly promised in their offer or order. It does not reduce more favourable mandatory consumer protection.
6.3. With monthly payment for the instructor training course, from the second month onwards the Customer retains the right to request a refund for the current paid month within seven calendar days of its payment. The portion actually and properly supplied that month may be taken into account within the law. Termination of further training may also be notified after that period: absence of an unconditional right to a refund for a service already supplied does not remove claims relating to defects, future stages not supplied or other lawful refund grounds.
6.4. Where the instructor course is paid for at once and withdrawal occurs after the 14-day guarantee, the cost of full completed study months at the agreed discounted price and amounts already refunded are deducted from the payment. If the course duration is defined in study months and each month is not priced separately, the monthly price is the agreed total course price, including any discount, divided by the number of study months stated on the relevant course page and in the order conditions when the contract is concluded. This calculation does not reduce a greater statutory refund for defects or non-performance. For other products, calculation follows their agreed conditions and applicable law; NSHSS explains deductions and substantiates performance. A discount is not retrospectively cancelled merely to increase a deduction.
6.5. Consumer rights under distance contracts apply separately. Under Article 13 of Ukrainian Law ‘Про захист прав споживачів’ No. 1023-XII, the ordinary withdrawal period is 14 days from confirmation of mandatory information. Where confirmation is inadequate, the statutory 90-day period runs from receipt of that information; if corrected confirmation is received during that period, there are 14 days from its receipt. Where mandatory rules of an EU country apply, the ordinary period for services and digital content not supplied on a tangible medium is 14 days from conclusion of the contract; failure to provide mandatory withdrawal information may extend it by 12 months after the initial period. Specific mandatory rules apply in light of the contract type and circumstances, not nationality alone.
6.6. Separate digital content and instructor-led services are subject to the statutory rules on early performance and exceptions to the right of withdrawal. NSHSS relies on an exception only where the conditions of the applicable law are met and the relevant actions of the Customer and supply of the product are evidenced.
For paid digital content not supplied on a tangible medium, where the relevant EU consumer protection regime applies, the right to withdraw without giving reasons ends after supply begins, provided that the Customer has given prior express consent to supply during the withdrawal period, acknowledged the loss of that right, and received confirmation of those actions from NSHSS on a durable medium. Under Ukrainian law, the exception applies subject to Article 13(5)(1) of the Law of Ukraine ‘On Consumer Protection’ No. 1023-XII. For instructor-led services, early performance is arranged separately, and the part performed is included in the calculation only where the statutory conditions are met. Making individual materials available does not mean that future classes have been delivered.
These rules do not cancel the expressly promised full-refund guarantee under clause 6.2 or claims arising from failure to supply or improper supply of the product.
6.7. Refunds for non-conforming or unsupplied digital content follow the special statutory rules. In particular, on lawful withdrawal from continuous digital supply, only periods of conforming performance are payable where the law permits such a calculation; amounts for non-conforming periods and the unused future portion are refunded. The general study-month pricing rule does not replace these rights.
6.8. NSHSS refunds the amount due without unjustified delay, no later than fourteen calendar days after receiving the request, or within a shorter period where mandatory law so requires. Refunds use the original payment instrument or another method expressly agreed by the parties, after verifying the payment’s origin and accounting for refunds already completed against it.
Where a refund is initiated by the Customer and is unrelated to a breach of NSHSS’s obligations, the Customer pays the fee actually charged by the bank or payment service for the refund transaction, provided that allocating it to the Customer is permitted by applicable law and its amount or calculation method was disclosed and agreed before payment. Where NSHSS voluntarily grants a refund beyond its statutory and contractual obligations, the parties may separately agree on allocation of that fee before the refund is made. NSHSS may deduct the agreed fee when transferring the refund and provides a calculation and evidence of the expense. A fee that is not charged or is reimbursed to NSHSS is not deducted from the Customer’s refund. NSHSS does not charge its own fee for reviewing the request.
These fee provisions do not apply to refunds for which the law requires the Customer to bear no costs, or to the full-refund guarantee under clause 6.2. The fee for accepting the original payment is not a refund transaction fee and is not deducted under this clause. Fees independently charged by the Customer’s bank for banking services chosen by the Customer, which are not part of the product price and are not received by NSHSS, are paid by the Customer, except where the law requires NSHSS to reimburse them. An undisputed amount due for refund is not delayed because of a separate dispute over the remainder.
6.9. On termination, access to the refunded portion may be closed; the Customer stops using it or making it available to third parties. Statutory rights to obtain the Customer’s own supplied or created content and documents recording payment, refund and training actually completed remain available. NSHSS’s cancellation of future performance does not turn it into a supplied service or remove statutory Customer claims.
6.10. NSHSS matches the request to the original order and payment and may request information necessary to verify them. The same amount already refunded is not reimbursed twice; completed refunds and confirmed bank reversals are taken into account. An unresolved bank dispute alone is not treated as a completed refund. Verification takes place within the applicable deadlines and is not used to create additional grounds for refusal.
6.11. Where NSHSS terminates the contract under clause 4.3 or section 7, it refunds the unprovided portion of the services being terminated and supplies a calculation. Refunds follow clause 6.8, but the period runs from the effective date of termination and no separate Customer request is required. No fee for that refund transaction is deducted from the refund. Previously completed refunds are counted once.
The guarantees and special rules in clauses 6.2–6.7 remain applicable: termination by NSHSS during the guarantee period in clause 6.2 results in the full refund specified there; in the case covered by clause 6.4, only full completed study months are counted. Where no special calculation applies, the cost of services actually and properly provided before termination is retained at the agreed price including any discount. For a package of sessions without individual session prices, this is calculated in proportion to the agreed number of sessions of equal duration, or to teaching hours where durations differ. Clause 3.4 is taken into account; sessions after termination or unavailable because of an NSHSS restriction are not treated as provided. Opening materials does not mean that future sessions have taken place. NSHSS substantiates the extent and calculation of performance; alleged losses and penalties are not automatically deducted from the refund. Compensation claims are addressed separately through lawful procedures; any greater refund due under mandatory law or an applicable guarantee is preserved.
7. Safety and participation rules
7.1. Participants provide necessary accurate information and observe the timetable, reasonable learning requirements and human and animal safety. Cruelty, threats, bullying, unlawful disclosure of others’ data, impersonation at examinations and sharing personal access are prohibited. Material risks of working with a dog must be disclosed before a session. NSHSS may stop a dangerous exercise to the extent necessary.
7.2. NSHSS may unilaterally terminate further performance of the contract, in full or as regards the portion affected by the breach, without a court order, where the Customer or participant commits a material breach or repeats a breach after a written warning. Grounds are substantiated threats, violence, animal cruelty, bullying, systematic insults directed at staff or participants, intentional disruption of sessions, material breaches of safety rules, unlawful disclosure of others’ data or distribution of learning materials, sharing personal access or impersonation at an examination. Clause 4.3 applies to overdue payments.
7.3. Except in urgent cases under clause 7.4, before termination, NSHSS states the specific circumstances and the term breached, allows a reasonable opportunity to explain what happened and, where the breach can be remedied, sets a period to remedy it with a warning of the consequences. NSHSS assesses the explanations and proportionality of the measure. The Customer’s prior consent or a court order is not required for unilateral termination provided for by the contract, unless mandatory law requires otherwise.
7.4. In the event of an immediate safety threat or ongoing unlawful distribution of materials or access, NSHSS may immediately stop a session or restrict the relevant participation and access to the extent necessary, without advance warning, followed promptly by notification and verification of the circumstances. For a substantiated serious breach whose nature and consequences objectively justify immediate termination, particularly violence, a real threat to people or animals, or intentional unlawful distribution of materials, NSHSS may terminate without a period to remedy the breach. The grounds and proportionality of the decision must be substantiated.
7.5. Notice of termination is sent to the Customer’s agreed email address or through the official text channel used for the order, in a form allowing its contents to be retained. It states the grounds, specific circumstances, services being terminated, effective date and settlement procedure under clause 6.11. Termination takes effect on receipt of the notice or a later date stated in it; an urgent temporary measure under clause 7.4 takes effect immediately. Good-faith criticism, a complaint, a refund request or seeking protection of rights does not itself justify restriction or termination. The Customer may challenge the decision under clause 9.4; mandatory rights in the event of wrongful termination are preserved.
7.6. Completion of the agreed course or expiry of the access period does not itself create an obligation to enter into a new contract or grant additional access time. When considering a new order or renewal, NSHSS applies uniform announced admission conditions and may take into account substantiated breaches under clause 7.2 if they objectively prevent safe and proper provision of the new service. Refusal is permitted only on lawful grounds, without discrimination and subject to mandatory rules on contracts open to all customers (public contracts under Ukrainian law). An instalment or stage of an existing contract is not a new contract and does not create a separate right to refuse performance.
8. Learning materials and rights
8.1. Materials are protected by the rights of NSHSS and other right holders. Participants receive a non-exclusive right of personal educational use within the scope and duration of the purchased product. Permitted download functions may be used under the communicated conditions. Without proper permission, resale, public posting, reproduction, sharing access and incorporating materials into another commercial course are prohibited; statutory exceptions remain available. Acquired knowledge and independently developed skills do not become NSHSS’s property.
8.2. In case of infringement, NSHSS may seek cessation and statutory damages or compensation, substantiating its rights and the grounds of its claim. Participant work is used as necessary for education, assessment and handling enquiries; public or advertising use requires a separate lawful basis.
8.3. Access and the right to use the materials are personal and non-transferable unless the purchased product expressly provides otherwise. Without the right holder’s permission, recording or retransmitting classes, copying or bulk extraction of materials beyond the functions provided, sharing an account, selling or transferring access or materials to third parties, and incorporating NSHSS materials into other parties’ products are prohibited. Uses permitted by law remain unaffected.
8.4. Where unlawful distribution of materials or transfer of access is substantiated, restriction and termination measures follow clauses 7.2–7.5, and settlement follows clause 6.11. NSHSS may demand cessation of the infringement, removal of unlawfully published copies and damages or compensation available under the law. The merits of the Customer’s explanations are taken into account; the entire advance payment is not automatically treated as a penalty.
9. Liability, data and disputes
9.1. NSHSS is responsible for fulfilling its obligations and the promised quality. It does not guarantee employment, a particular income, medical effects or an identical outcome with every dog. This does not exclude liability for misleading promises or improper performance. Dog training services do not replace veterinary or medical care or grant authority in a regulated field.
Learning outcomes depend, among other factors, on the Customer’s participation, completion of assignments and recommendations, and initial level of preparation. Subjective disagreement with the instructor’s professional opinion, methodology or content that conforms to the agreed course description does not itself constitute a defect in the service or create an additional ground for a refund. This provision does not restrict any expressly granted refund guarantee or rights arising from objective non-conformity of the product with the contract or the law.
9.2. Force majeure is taken into account only where its connection to the specific breach is established and legal requirements are met. The affected party reports the obstacle and takes reasonable mitigation measures. War, outages or failures do not themselves deem the whole contract performed or authorise retention of any advance payment.
9.3. Necessary processing of order, learning and enquiry data is explained in the Personal Data Processing Policy: https://dogacademies.com/en/privacy-policy. Service messages about payment, schedules, access and safety are sent through agreed contacts. Optional purposes requiring consent are selected separately.
9.4. Complaints are received through the contact in clause 1.1 and considered on their merits within applicable deadlines. The Customer may approach the competent authority and court without mandatory prior consent from NSHSS. Ukrainian law applies, preserving non-derogable consumer protection and other mandatory provisions of applicable law; jurisdiction is determined by law.
9.5. Placing orders using another person’s details without authority, deliberately initiating false payment disputes, obtaining the same refund twice, and other proven actions intended to cause harm to NSHSS are prohibited. NSHSS may protect its rights by lawful means and seek compensation for losses caused by a violation. Good-faith exercise of the right of withdrawal or a promised guarantee is not itself a breach.
10. Versions and language
10.1. The contract is governed by the conditions accepted when it was concluded. A new publication does not change the price, scope or rights of an existing contract without a proper basis and agreement. Invalidity of one provision does not terminate the others if the contract can be performed without it.
10.2. The offer is available in Ukrainian; the parties may choose and agree to conclude the contract in another available language. Translation discrepancies are not used to reduce mandatory rights or substitute conditions actually provided to and accepted by the Customer. Unclear consumer terms are interpreted as required by law.
Model withdrawal notice
Using this model is optional. Recipient: ТОВ «НАЦІОНАЛЬНА ШКОЛА СЛУЖБОВОГО СОБАКІВНИЦТВА», support@dogschool.od.ua.
‘I hereby notify withdrawal from the contract for [product name]. Ordered on [date], order number or other identifying details: [details]. Customer name: [name]. Contact for a reply: [email or other agreed contact]. Consumer address: [address, where the statutory form is used]. Date sent: [date]. Signature — only if submitted on paper.’
Do not send a banking password, CVV/CVC or full bank card number.